FAQS

How does the 3-month free shipping benefit work?

Shop a Familyhood site you haven’t shopped and enter the promo code at checkout to activate your free shipping benefit. Your benefit extends 90 days from the date you place an order that includes this promo code. This is a limited time offer, and only a limited number of promotional codes are available.

Which of your sites is this free shipping benefit good on?

All of them - Diapers.com, Soap.com, Wag.com, YoYo.com, BeautyBar.com, Casa.com, AfterSchool.com, VineMarket.com, Bookworm.com or Look.com! Learn more about Familyhood and all of our sites here.

Is this free shipping benefit available everywhere?

Unfortunately, it's not available for shipments to Alaska, Hawaii, U.S. Territories or APO/FPO addresses.

Do I have to enter the promo code every time at checkout to receive the free shipping benefit?

No way! Enter it once and you'll receive the free shipping benefit and other benefits automatically for the next 90 days.

Is the free shipping benefit good right away when I use the promo code?

You will enjoy free shipping immediately on the first order on which you use your code. But please allow us 24 hours to fully complete the process.

Why do I see some products marked as "Add One" items?

The Add One program allows us to offer thousands of low-priced items that would otherwise be cost-prohibitive to ship on their own. These items cannot ship alone for free, but an order that includes an Add One item and any additional item (even one more of the same item) will qualify for the free shipping benefit. You may also opt to purchase a single Add One item and simply pay a $5.99 shipping fee.

Why do you say the free shipping benefit is good "currently on over 90% of products" or "on eligible products"?

We do have some exclusions that we call "Add One" items. These items cannot ship alone for free, but an order that includes an Add One item and any additional item (even one more of the same item) will qualify for the free shipping benefit. Add One products are marked with badges on their product pages, in your shopping cart and at checkout. And if you want just one Add One item and nothing else, that's fine. You can purchase a single Add One item and simply pay a $5.99 shipping fee. Please note that we reserve the right to change, add or exclude products from the free shipping benefit.

Does the free shipping benefit extend to the AutoShip program?

Yes! Enjoy free shipping with no minimum on AutoShip orders.

Does this free shipping benefit work on mobile devices and tablets?

Yes. It will work the same way when shopping on mobile devices and tablets.

Will I receive emails as part of this program?

Yes, and you'll want to! That's how you'll learn about exclusive offers. As part of accepting this offer (by entering the free shipping benefit promo code), you agree to receive emails from Familyhood including exclusive offers and promotions. If, for some reason, you decide you'd rather not receive these emails, you can always contact customer care at customercare@familyhood.com.

Is there anything else I should know?

This free shipping benefit and related offers cannot be applied to previous orders. We reserve the right to accept or refuse your participation at our discretion. This offer is subject to change or cancellation.

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